FAQ
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Q: What exactly am I buying?
You are purchasing a high-resolution digital file of a photograph, not a physical print. Once downloaded, you can print it at home or through a professional print service.
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Q: What kind of file will I receive?
You will receive a high-quality PNG-, or TIFF-file that is suitable for large-format printing without losing quality.
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Q: How do I download my image?
After your purchase, your selected format is carefully prepared and sent to you via private collector access within 24 hours.
This approach ensures that each file meets the highest quality standards before it reaches you.
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Q: I didn’t receive my download link—what should I do?
Please check your spam or promotions folder first. If it’s not there, contact me via hi@maritjohansen.com and I’ll resend it manually.
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Q: Can I use the image for commercial purposes?
No. All downloads are for personal use only. If you’re interested in commercial licensing, please contact me directly.
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Q: Do you offer refunds?
Due to the digital nature of the product, all sales are final and non-refundable. However, if you experience any issues with your download, please reach out — I’m happy to help.